Reservation Executive

10 hours ago


Gurugram Haryana, India IHCL Full time

Job Responsibilities
- Answer reservation calls in a pleasant and courteous manner
- Handles requests from guests, companies and travel agents via phone or other platforms.
- Try to up sell the h igher category rooms Ensure that all the details are filled in the advance reservation form
- See that all amendments / cancellations are made in the amendments /cancellation forms
- To keep the sales office updated on sold out dates and category of rooms
- To sort out and attach all correspondence with respective advance reservation forms
- To keep the guest arrival list ready
- To inform follow up with other departments regarding special instructions / facilities Assist in implementing T.B.E.M processes.
- Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place.
- Updating reservations reports and system with accurate information

Job Requirements



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