Customer Service Representative

2 weeks ago

Noida Uttar Pradesh, India Career Crox Full time

**Job Title**: Customer Support Executive
**Process**: Urban Company - Repair Support
**Location**: Sector 62, Noida
**Working Days**: 5 Days Working
**Qualification**: Graduate or Undergraduate (Both Eligible)
**Salary**: upto 30k

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to appliance repair services.
- Assist customers in scheduling, rescheduling, or cancelling repair appointments.
- Provide accurate information regarding technician visits, service charges, and repair timelines.
- Ensure timely resolution of service issues and escalate unresolved cases to the relevant team.
- Follow-up with customers for post-service feedback and satisfaction.
- Coordinate with field technicians and service partners to track job status.
- Maintain CRM updates and call logs accurately.
- Deliver a positive customer experience with a focus on empathy and problem-solving.

**Requirements**:

- Strong verbal communication in Hindi and English.
- Basic understanding of electronic appliances (TV, AC, Fridge, Washing Machine, etc.) is a plus.
- Prior experience in voice process or customer service will be preferred.
- Ability to handle pressure and multitask in a fast-paced environment.
- Good listening skills and patience to handle service-related queries.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How much do you rate your English Communication Skill out of 10?
- Total Experience in Calling Process ?
- What's your current in-hand salary?
- Are you fine with sales roles with Higher Incentives ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person

**Speak with the employer**
+91 7836095291

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