Front Office Receptionist

3 days ago

K R Puram Bengaluru Karnataka, India TGI Hotels and Hospitality Services Pvt Ltd Full time

**Job Title**: Front Office Executive
**Company**: TGI Group of Hotels
**Location**: KR Puram, Bangalore
**Salary**: Up to ₹22,000 per month

**Benefits**: Food & Accommodation Provided

**Job Description**:
TGI Group of Hotels is seeking a dynamic and customer-oriented Front Office Executive to join our team at our KR Puram location in Bangalore. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring smooth operations within the front office. This role is ideal for individuals who are passionate about hospitality and enjoy interacting with guests in a professional and friendly manner.

**Responsibilities**:

- **Guest Reception**: Greet guests upon arrival with a warm and welcoming attitude.
- **Check-In/Check-Out**: Efficiently manage the check-in and check-out process for guests, ensuring a seamless experience.
- **Reservations**: Handle guest reservations, including cancellations, modifications, and room assignments.
- **Billing & Payments**: Accurately prepare guest bills, process payments, and address any billing discrepancies.
- **Customer Service**: Assist guests with inquiries, provide information about hotel amenities, and resolve any guest concerns or issues promptly.
- **Administrative Duties**: Maintain front office records, update guest information, and ensure that all communication is handled professionally.
- **Team Collaboration**: Work closely with other hotel departments to ensure guests’ needs are met and operations run smoothly.

**Requirements**:

- **Experience**: Minimum of 1-2 years of experience in a similar role in the hospitality industry (preferred).
- **Skills**: Strong communication and interpersonal skills. Proficiency in English is essential. Knowledge of hotel management software and basic computer skills (MS Office) is a plus.
- **Personal Attributes**: Friendly, professional, and proactive with a strong customer service orientation. Ability to work under pressure in a fast-paced environment.
- **Education**: High school diploma or equivalent; further education in hospitality management is a plus.

Compensation & Benefits:

- **Salary**: Up to ₹22,000 per month.
- **Accommodation & Meals**: Provided by the company.
- **Work Environment**: A dynamic and supportive team atmosphere with opportunities for career growth within the TGI Group of Hotels.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

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