Customer Success

7 days ago

Bengaluru Karnataka, India Omnify Full time

**FULL TIME**

***

**Bangalore**

**1 - 2 Years of Experience**

**Job Brief**:
**Roles and Responsibilities**:

- Oversee the entire customer lifecycle, from onboarding to enabling business success for customers.
- Drive retention and growth by understanding customer business needs and supporting their success.
- Ensure Customer Success best practices are followed across the company and contribute significantly to shaping these practices.
- Contribute to and enhance our knowledge base, eBook resources, and tutorials to make them incredibly useful for customers.
- Identify opportunities for customers to become Omnify advocates through testimonials and case studies.
- Collaborate closely with our product team to ensure customer needs and feedback are integrated into the development of new features.
- Keep customers informed about the latest product features and versions, and demonstrate how these changes can benefit their businesses.
- Generate Customer Success Qualified Leads (CSQLs) that drive revenue through new sales, renewals, upsells, and upgrades.

**Job Requirements**:

- Freshers with 1-2 years of professional work experience in a customer-facing role.
- Experience working with Global SMB clients in a fast-paced environment, preferably in a SaaS startup, is an added advantage.
- Strong collaboration skills, enjoys teamwork, and thrives in a team environment.
- Kind, empathetic, and caring with a genuine love for helping people.
- Exceptional communication skills, highly organized, detail-oriented, and able to collaborate effectively.
- Proven experience in building and maintaining relationships, mitigating churn, and driving customer engagement and renewals.
- Positive attitude, empathetic approach, and a strong desire to help customers achieve their goals.
- Comfortable working in the US Shift.
- Passionate about talking to customers and helping them succeed.
- If you are a driven individual who enjoys fostering customer success and has a knack for generating CSQLs, we'd love to hear from you

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