Customer Service Executive

4 days ago

Thane, India Global Travel Xperts Full time

**If you want to make a career in the travel industry, and want to have international Air travel related exposure, here is a golden opportunity for you**.

**About the company**

We are an Airline Ticketing company where we guide passengers to book tickets online and also calibrate ticket sales phone calls of Air travel passengers, travelling from Australia to India & vice versa.

**What do we do ?**

1. We assist passengers to book their Air ticket through our website.

2. After booking the ticket, we assist passengers with their queries and ticket changes through

our customer service call centre.

3. We calibrate/audit the sales calls and customer service calls and score them.

4. We provide feedback to the sales agents and CS agents to improvise the service.

**Whom do we want ?**

1. You should be over 18 plus years old.

2. Have basic computer knowledge.

3. 12th pass or Graduate.

4. Good English communication skills.

6. Ready to work in shift of 5.00 am to 2.00 pm or 2.00 pm to 11.00 pm

**What do you do?**

1. Answer inbound /outbound calls.

2. Solving customer queries.

3. Updating data with software or excel.

4. Reporting about call details to manager.

5. Any other work assigned by your reporting manager.

6. Following communication protocols, rules and policies.

**What do you get?**

1. Permanent job.

2. Shift allowance.

3. Early attendance allowance.

4. Free On The Job training.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹21,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9920938938

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