CRM Executive

2 weeks ago


Bais Godam Jaipur Rajasthan, India Ambraee Enterprises Full time

**Job Title**: Customer Support Executive

**Location**: Jaipur
**Salary**: ₹15,000 - ₹18,000/month

**About the Role**:
We’re looking for a polite, proactive, and customer-focused **Customer Support Executive** to be the voice of our brand. You will be the first point of contact for our customers, ensuring every query is handled with clarity, empathy, and efficiency — whether via calls, chats, or voice support.

**Key Responsibilities**:

- Communicate with customers through calls, chats, and other channels.
- Handle customer queries with patience, professionalism, and accuracy.
- Maintain product knowledge to resolve issues effectively.
- Ensure timely follow-ups until query resolution.
- Stay consistently available and responsive during working hours.
- Adapt communication tone based on customer mood and situation.
- Maintain records of interactions and feedback.
- Thorough knowledge of products/services.

**Requirements**:

- Computer literate and confident in using chat and call tools.
- Strong phone etiquette and active listening skills.
- Polite, patient, and solution-oriented mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Prior experience in customer support is a plus.

**Why Join Us?**
- Be the face and voice of a growing, people-first brand
- Supportive work environment with growth opportunities
- Direct connection to customers and their experiences

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Fixed shift

Work Location: In person


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