Telecaller (Sales Representative) - Recovery Department
2 weeks ago
**Key Responsibilities**:
- Make outbound calls to customers to recover outstanding payments, resolve disputes, and negotiate payment plans
- Utilize strong negotiation and persuasion skills to maximize recovery rates
- Maintain accurate records of customer interactions, payments
- Collaborate with internal teams, such as Sales and Customer Service, to resolve customer issues and improve overall customer satisfaction
- Meet or exceed monthly recovery targets and performance metric
- **Requirements**:
- Graduation or post-graduation preferred
- minimum 6 months of experience in collections, recovery, or customer service; experience in a call center environment is a plus
- Excellent communication( English / Hindi / Marathi ), negotiation, and problem-solving skills
- Ability to work in a fast-paced environment and meet performance targets
- Strong analytical and organizational skills, with attention to detail
- Proficient in MS Office
- Graduation or post-graduation preferred
- minimum 6 months of experience in collections, recovery, or customer service; experience in a call center environment is a plus
- Excellent communication( English / Hindi / Marathi ), negotiation, and problem-solving skills
- Ability to work in a fast-paced environment and meet performance targets
- Strong analytical and organizational skills, with attention to detail
- Proficient in MS Office
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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