Front Office Assistant
6 days ago
A front office assistant in a hotel typically has various responsibilities, including:
1. **Guest Reception**: Greeting and welcoming guests, providing information about hotel services, and assisting with check-in/check-out processes.
2. **Reservation Management**: Handling room reservations, ensuring accuracy in bookings, and managing cancellations or modifications.
4. **Information Desk**: Providing information about local attractions, events, and services, helping guests navigate the hotel and its facilities.
5. **Cash Handling**: Processing payments, handling cash transactions, and maintaining accuracy in financial transactions.
6. **Key Management**: Issuing room keys and ensuring proper security measures for key control.
7. **Customer Service**: Resolving guest concerns, complaints, or requests promptly and professionally to ensure a positive experience.
8. **Administrative Tasks**: Performing general office tasks such as filing, record-keeping, and maintaining an organized front desk area.
9. **Collaboration**: Working closely with other hotel departments like housekeeping, maintenance, and management to ensure smooth operations.
10. **Technology Use**: Utilizing hotel management software, reservation systems, and other technology to streamline front office operations.
These responsibilities contribute to creating a positive first impression for guests and maintaining efficient hotel operations.
**Salary**: ₹13,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Mohali, Punjab (required)
Ability to Relocate:
- Mohali, Punjab: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8847001080
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