
Customer Support Executive
3 days ago
**Job Title**: Customer Support Executive (Part-time, Remote)
**Location**: Remote (Work from Home)
**Department**: Sales & Marketing
**Job Type**: Part-time
**About the Role**
We are hiring a **Part-time Customer Support Executive (Remote)** to manage guest communications and ensure a smooth experience from inquiry to checkout. You will handle calls, WhatsApp messages, and OTA queries, providing timely and professional support to guests.
**Key Responsibilities**
- Provide accurate information regarding property availability, rates, and services
- Manage booking confirmations, cancellations, and modifications
- Maintain logs of guest interactions and escalate critical issues when needed
- Ensure high guest satisfaction through prompt communication and resolution
**Requirements**:
- Freshers are welcome - no prior experience required
- Strong communication skills in English and Malayalam (Hindi is a plus)
- Laptop/Desktop with stable internet is mandatory
- Basic knowledge of WhatsApp Web, Google Sheets, and comfort using digital tools
- Degree/diploma in Hospitality, Business, or related fields (preferred but not mandatory)
**Salary & Benefits**
- ₹6,000 - ₹10,000 per month, based on communication skills and performance
- Performance-based incentives
- Mobile/internet reimbursement
- Yearly bonus
**Work Location**: Remote (Work from Home)
**Job Type**: Part-time | Freshers Can Apply
**Job Types**: Part-time, Fresher
Pay: ₹6,000.00 - ₹10,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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