Customer Support Executive

3 days ago

Angamali, India Oh Stayz Pvt Ltd Full time

**Job Title**: Customer Support Executive (Part-time, Remote)

**Location**: Remote (Work from Home)
**Department**: Sales & Marketing

**Job Type**: Part-time

**About the Role**

We are hiring a **Part-time Customer Support Executive (Remote)** to manage guest communications and ensure a smooth experience from inquiry to checkout. You will handle calls, WhatsApp messages, and OTA queries, providing timely and professional support to guests.

**Key Responsibilities**
- Provide accurate information regarding property availability, rates, and services
- Manage booking confirmations, cancellations, and modifications
- Maintain logs of guest interactions and escalate critical issues when needed
- Ensure high guest satisfaction through prompt communication and resolution

**Requirements**:

- Freshers are welcome - no prior experience required
- Strong communication skills in English and Malayalam (Hindi is a plus)
- Laptop/Desktop with stable internet is mandatory
- Basic knowledge of WhatsApp Web, Google Sheets, and comfort using digital tools
- Degree/diploma in Hospitality, Business, or related fields (preferred but not mandatory)

**Salary & Benefits**
- ₹6,000 - ₹10,000 per month, based on communication skills and performance
- Performance-based incentives
- Mobile/internet reimbursement
- Yearly bonus

**Work Location**: Remote (Work from Home)

**Job Type**: Part-time | Freshers Can Apply

**Job Types**: Part-time, Fresher

Pay: ₹6,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Work from home

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Yearly bonus

Work Location: Remote

**Speak with the employer**
+91 8714899945

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