 
						Urgent Search: Customer Support Executive
4 weeks ago
Job Title Customer Support Executive Location Angamaly Reporting to Marketing Head Experience Freshers and experienced candidates welcome Role Overview Ohstayz Private Limited is hiring a friendly proactive Customer Support Executive to be the voice of our brand across platforms You ll handle guest enquiries support bookings across all channels respond to reviews and ensure every guest has a seamless and pleasant experience If you re passionate about hospitality and eager to grow we d love to have you on our team freshers are welcome Key Responsibilities 1 Social Media Messaging Platforms Meta Respond promptly to messages and enquiries on Instagram Facebook and WhatsApp Engage potential guests professionally and warmly Qualify serious leads and forward them to the Sales team via WhatsApp or CRM tools Follow up to ensure guest needs are met 1 OTA and Online Booking Platforms Manage enquiries and bookings on Airbnb Booking com Agoda MakeMyTrip MMT and the Ohstayz website Confirm bookings send check-in instructions and provide property details Coordinate booking status and guest updates with the internal team 2 Booking Support Offer complete support before during and after a guest s stay Help guests with modifications queries or complaints Liaise with housekeeping property incharges and operations to ensure smooth service 3 Review Management Respond to guest reviews across Google Airbnb MMT Booking com etc Craft polite and personalized responses aligned with the Ohstayz brand tone Escalate concerns and feedback to the concerned team for improvement 4 Internal Coordination Maintain proper records of enquiries bookings and guest communication Update internal systems or sheets and ensure information is passed to the relevant teams Support the team in handling day-to-day guest-facing issues Requirements Freshers are welcome prior experience in customer service or hospitality is a bonus Good communication skills in English and Malayalam Hindi is a plus Familiarity with WhatsApp Instagram Facebook and basic internet usage Ability to handle multiple chats enquiries simultaneously Willingness to learn and adapt quickly Preferred but not mandatory Exposure to OTAs or any travel-related platforms Experience in customer support tools or CRM systems Work Schedule Full-time with rotational shifts to ensure 7-day support coverage One weekly off as per company policy Compensatory off for working on official off days Why Join Ohstayz Be part of a fast-growing startup revolutionizing rural tourism Friendly team excellent learning environment and growth opportunities On-the-job training provided perfect for freshers looking to start their career in customer service or hospitality Job Types Full-time Permanent Fresher Pay 12 000 00 - 18 000 00 per month Benefits Cell phone reimbursement Paid sick time Schedule Day shift Supplemental Pay Yearly bonus Work Location In person Speak with the employer 91 8714899945
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