Telecaller Executive

3 days ago

Salem, India ES EthicSecur SofTec Private Limited Full time

Telecaller Job Description for ES EthicSecur SofTec:
ES EthicSecur SofTec is seeking a professional Telecaller to join our dynamic team. The Telecaller will be responsible for engaging with potential clients and customers through phone calls, effectively promoting our company's services and products, and ensuring customer satisfaction.

Key Responsibilities:
1. Cold calling potential clients and customers to introduce ES EthicSecur SofTec's services and products.

2. Actively listen to clients' needs and provide relevant information about our company's offerings.

3. Schedule appointments and follow up with prospects to ensure a smooth transition to the sales team.

4. Maintain a professional and courteous attitude throughout all interactions with clients and colleagues.

5. Develop and maintain a strong understanding of ES EthicSecur SofTec's products and services to effectively communicate their benefits.

6. Collaborate with other team members to achieve shared goals and ensure a seamless customer experience.

7. Monitor and report on call metrics, such as call volume, conversion rates, and customer feedback.

8. Continuously seek opportunities for improvement and innovation in the telecalling process.

**Requirements**:
1. Excellent communication and interpersonal skills, with the ability to build rapport quickly.

2. Strong problem-solving and adaptability skills, as the role may require handling objections and challenging situations.

3. Self-motivated and goal-oriented, with the ability to work independently and as part of a team.

4. Previous experience in a telecalling or sales role, preferably within the technology industry.

5. Proficiency in using customer relationship management (CRM) software and other relevant tools.

6. A professional and organized approach to time management and task prioritization.

7. A genuine passion for customer service and a commitment to upholding ES EthicSecur SofTec's core values of integrity, excellence, and innovation.

By joining ES EthicSecur SofTec as a Telecaller, you will have the opportunity to contribute to the growth of a leading technology company while honing your skills in customer engagement and sales. We offer a supportive and inclusive work environment, along with competitive compensation and opportunities for career advancement.

**Job Types**: Full-time, Fresher

Pay: ₹6,025.00 - ₹8,073.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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