Customer Service Rep-ushealthcare

4 days ago


Mumbai Maharashtra, India UJustCreate Services Pvt Ltd Full time

**Job Summary**

The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced.

Job Responsibilities
- Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.
- Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.
- Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
- Connects patients with doctors/pharmacists for counseling and clinical inquiries as required.
- Escalates calls to clinicians, insurance verification teams, specialized teams as required.
- Adding appointments, cancellation, rescheduling, on given schedules of Dr. Visit in the facility.
- Replying to every doubt and provide solutions as per the regulations and terms very professionally.
- Each and every conversation on call should be only in English language.
- Integrity to follow HIPAA guidelines

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Work from home

Schedule:

- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have experience in any back office process related to US Healthcare domain?

**Experience**:

- Relevant: 1 year (required)
- Customer Service in US Healthcare: 1 year (required)

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

Application Deadline: 22/09/2024
Expected Start Date: 25/09/2024



  • Mumbai, Maharashtra, India UJustCreate Services Pvt Ltd Full time

    **Job Summary** The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the...

  • Customer Care Rep

    3 days ago


    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Customer Care Rep LOCATION: Mumbai & KEY AREAS OF RESPONSIBILITY: -...


  • Ghatkopar, Mumbai, Maharashtra, India Ashland Full time

    Ashland India Private Ltd Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always...


  • Kalyani Nagar, Pune, Maharashtra, India Academian Full time

    Position Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...


  • Kalyani Nagar, Pune, Maharashtra, India Academian Full time

    Position Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...


  • Pune, Maharashtra, India Citigroup Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Customer Service Bpo

    2 weeks ago


    Navi Mumbai, India Get Set Execute Full time

    A customer service representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should...


  • Mumbai, Maharashtra, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under...

  • Asset Servicing Rep

    1 week ago


    Pune, Maharashtra, India Citi Full time

    The Securities & Derivatives Rep 5 is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...