Telephone Operator

2 weeks ago

Kolkata, India Netaji Subhas Chandra Bose Cancer Hospital Full time

Telephone operators are responsible for handling incoming and outgoing calls. They answer phone calls, route them to the appropriate department or individual, and take messages when someone is unavailable.

Telephone operators may also be responsible for providing general patient service over the phone—answering questions, resolving query in an efficient and effective manner.

**Telephone Operator Job Duties**

Telephone operators have a wide range of responsibilities, which can include:

- Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists
- Receiving incoming calls and routing them to the appropriate department or individual
- Responding to incoming calls in an appropriate manner, based on call type and content
- Helping patient use the phone system by providing information about charges and treatment offered by the Hospital
- Performing clerical tasks such as filing or data entry
- scheduling appointments and follow up with patient
- Assisting with internal communications by answering phones and relaying messages within the organization
- Providing post-call follow-up to ensure that patient have been satisfied with the experience

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- Hospital: 1 year (required)
- Telephony: 1 year (required)

**Language**:

- Hindi, English & Bengali (required)

**Speak with the employer**
+91 6292264828

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