Front Office Executive

5 days ago

Kolkata, India A 3 star property in Kolkata Full time

**Job Description : -**

Greets, registers, and assigns rooms to guests.

Issues room key to guest.

Responsible for proper key control and other security measures.

Answers telephone calls

Transmits and receives telephone messages and sets up guests’ wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests, dining, entertainment, and travel directions.

Keep records of room availability and guests’ accounts. Operates the front office computer system. Makephotocopies if needed.

Computes bills, collects payment, and makes change for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone, to guest folio.

Makes restaurant, transportation, or entertainment reservations for guests

Deposits guests’ valuables in a hotel safe or safe deposit box.

Checks out guests and inquires about their stay.

Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.

Actively builds awareness of the Brand to guests.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Confers and cooperates with other departments as needed to ensure coordination of activities.

Basic knowledge of computers

Excellent interpersonal communication and customer service skill

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Internet reimbursement

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you comfortable to work for hospitality industry ?

Work Location: One location

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