Customer Relationship Executive

1 week ago

Delhi Delhi, India Pacific Development Corporations Ltd. Full time

**Job Title**: Customer Relationship Executive
**Location**: Pacific Mall Tagore Garden, Pacific Mall Jasola and Pacific Mall NSP
**Experience Required**: 2-5 Years

**Key Responsibilities**:

- Work on customer portals and ensure timely updates.
- Encourage and guide customers to download and use the app.
- Drive and increase new customer registrations.
- Manage and maintain voucher inventory at the customer desk.
- Build and strengthen PR with all retailers to support mall initiatives.
- Enhance visitor experience by implementing effective customer service initiatives.
- Monitor and improve service standards including cleanliness, security, and customer assistance.
- Address and resolve customer queries promptly.
- Ensure events align with the mall’s brand and enhance visitor satisfaction.
- Maintain customer MIS and ensure all related documentation is updated daily.
- Focus on customer retention and loyalty-building strategies.

**Key Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- Problem-solving skills and ability to handle customer concerns effectively.
- Basic knowledge of MS Office and data management.
- Proactive, approachable and team-oriented personality.

**Qualification**:

- Graduate in any discipline (Hospitality / Retail Management preferred).

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):

- Which location you will be comfortable with; Pacific Mall Tagore Garden, Pacific Mall Jasola and Pacific Mall NSP
- What is your current CTC in Lakhs per annum?
- What is your expected CTC in Lakhs per annum?
- What is your notice period?

Work Location: In person

**Speak with the employer**
+91 9312342675

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