
Patient Relation Executive
1 week ago
The Patient Relations Executive serves as a bridge between the hospital and patients, ensuring a smooth and positive healthcare experience. This role involves addressing patient concerns, providing information, coordinating services, and enhancing overall patient satisfaction.
**Key Responsibilities1. Patient Experience & Communication**
- Serve as the first point of contact for patient inquiries, concerns, and feedback.
- Provide clear and accurate information about hospital services, procedures, and policies.
- Maintain a professional and empathetic approach while interacting with patients and their families.
- Assist patients in filling out forms and navigating hospital processes.
**2. Handling Patient Complaints & Feedback**
- Address patient grievances promptly and effectively, escalating issues when necessary.
- Document complaints, analyze trends, and suggest improvements to enhance patient satisfaction.
- Conduct patient satisfaction surveys and report findings to management.
**3. Coordination & Support**
- Coordinate with various hospital departments (billing, admissions, nursing, etc.) to resolve patient issues.
- Assist in scheduling appointments and follow-ups as required.
- Ensure patients receive the necessary support, including translation services if needed.
**4. Documentation & Reporting**
- Maintain accurate records of patient interactions and concerns.
- Prepare reports on patient satisfaction metrics and recommend improvements.
- Ensure compliance with hospital policies and patient confidentiality guidelines.
**5. Customer Service & Hospitality**
- Promote a patient-centered culture by ensuring high standards of hospitality and care.
- Assist international or out-of-town patients with accommodation and travel arrangements if required.
- Facilitate a smooth discharge process by coordinating with relevant departments.
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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