Unified Collaboration

1 week ago

Saidapet Chennai Tamil Nadu, India SRM Technologies Full time

**Role**:Unified Collaboration**

**Location**: Chennai

**Job Type**: Full-time

**Preferred Experience**: 5+ years

**Unified collaboration (1)**

IP Telephony, Telepresence, Spark, WebEx Teams, WebEx Meetings
- The Tier 2 Service Specialists will be responsible for proactively monitoring and managing the events / alarms that are created on different facets of the infrastructure.
- Following are the key responsibilities of a Tier 2 Service Specialist
- **Incident Management**
- Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking)
- Provide technical escalation point for L1 analysts
- Follow documented escalation processes
- Provide advanced troubleshooting for platforms and drive the issue/problem resolution process
- Understanding and exceeding all SLA commitments
- Recommend process/procedure improvement
- **Problem Management**
- Perform Root Cause Analysis of problems, propose and implement remediation actions
- co-ordination with L3 / vendors for Permanent Fixes
- implementation of fault fixes and patches for Problems
- Change & Configuration Management
- Implementing changes as per agreed change management process
- Activation/Deactivation/Provisioning of Service requests through Change Management Process
- Perform approved configuration changes during entity migrations
- Managing the change process
- Reporting on the implemented changes
- **Asset Management**
- Perform Asset management including License Management i.e. maintain BOQ and licenses
- Vendor Management
- The NOC team would co-ordinate with the vendors on behalf of the customer and the customer’s agreed SLAs with the vendor.
- Ensure all contracts are renewed in a timely manner by informing the Customer in advance
- Network Security Device Administration Service. This will include end-to-end managed services support (complete administration of the devices) and ensure the confidentiality, integrity and availability of EXPO’s information, data and IT services.
- **Experienced Tier 2 Support** - Service Specialists are also called Tier 2 Support
- Service Build
- Tier 2 Support - Service Build can support in the build of improved services (continual service improvement), service Testing & Validation and the implementation of major changes (as required).
- Excellent communication skills
- At least 5 years of experience

**Hands on Experience of Configuration and Deployment**

**About SRM Tech**:
**Why work with us**:

Medical insurance cover for employees and their dependents to protect & support in their well-being.
- Flexible Work from Home arrangement for associates in accordance with the eligibility and project criteria.
- Convenient Maternity benefits & Paternity leave policy for employees who have completed a set tenure at the organization.
Sponsorships and reimbursement of expenses made towards acquiring certain professional certifications and billable technical skillsets.

City

Saidapet

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600096

Industry

Technology

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