Unified Communications Engineer

5 days ago

Chennai, Tamil Nadu, India Mindsprint Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

The Unified Communications (UC) Engineer is responsible for the implementation, and maintenance of the organization's communication and collaboration systems, including email, instant messaging, and voice solutions. This role involves managing a hybrid environment that includes on-premises Exchange Server infrastructure and cloud-based Microsoft 365 services such as Teams and Exchange Online. The engineer will also be responsible for managing applications and user identities within Microsoft Entra ID (formerly Azure AD) to ensure secure access and integration.

Responsibilities

  • Administer and support the on-premises Microsoft Exchange Server environment, including mailbox management, database maintenance, and troubleshooting mail flow issues.
  • Configure, manage, and maintain Microsoft 365 services, with a primary focus on Exchange Online, Teams (including telephony), and OneDrive for Business.
  • Manage a hybrid Exchange environment, including mailbox migrations and the synchronization of on-premises and cloud identities using Microsoft Entra Connect.
  • Engineer and maintain Microsoft Teams capabilities, including chat, meetings, video conferencing, and advanced features like Direct Routing for enterprise voice.
  • Administer and enforce security policies within the UC ecosystem, such as Multi-Factor Authentication (MFA), Conditional Access policies, and Data Loss Prevention (DLP).
  • Provide third-tier support for escalated incidents related to messaging and collaboration issues, performing root cause analysis to resolve complex problems.
  • Manage and troubleshoot user identities, access control, and integrations within Microsoft Entra ID and Active Directory.
  • Write and maintain technical documentation, standard operating procedures (SOPs), and runbooks related to the UC environment.
  • Utilize PowerShell scripting for the automation of routine administrative tasks in both on-premises Exchange and Microsoft 365.
  • Monitor the performance and health of all UC platforms to ensure high availability and optimal user experience.
  • Stay up-to-date with emerging trends and technologies within the Microsoft 365 and Azure ecosystems.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Unified Communications Engineer or in a similar role within a hybrid environment.
  • Expert-level knowledge of on-premises Microsoft Exchange Server (2016, 2019) administration.
  • In-depth experience managing Microsoft 365 services, specifically Exchange Online and Microsoft Teams.
  • Strong experience with Microsoft Teams Voice and Direct Routing.
  • Expertise in Microsoft Entra ID (Azure AD), Active Directory, and identity management.
  • Proficiency in PowerShell scripting for administration and automation.
  • Relevant certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert or Teams Voice Engineer Expert, are a plus.
  • Excellent problem-solving, analytical, and communication skills.

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