E-commerce Online Store Admin + Support Executive(Fresher)

3 days ago

Bengaluru Karnataka, India Cronbay Technologies PVT lTD Full time

**Role: E-commerce Online Store Admin + Support Executive (FRESHER)**

**Company: Cronbay Technologies**

**Location: Bangalore**

**Job Type: Full Time/ Onsite**

**Salary: ₹20,000 to ₹25,000 per month**

**OVERVIEW**:
Cronbay Technologies, a leading Digital Marketing agency based in Bangalore, is seeking a highly skilled **E-commerce Online Store Admin + Support Executive** with expertise in customer handling and operations management to join our team.

**KEY RESPONSIBILITIES**:
**E-commerce Store Management**:

- Manage and maintain product listings on the online store, including uploading new products, updating details, and ensuring accuracy.
- Monitor inventory levels and coordinate restocking to avoid shortages.
- Collaborate with vendors and suppliers to ensure timely deliveries and updates.
- Resolve technical or operational issues related to the website or store.
- Generate sales and performance reports regularly to identify trends and areas for improvement.
- Doing market research to stay up to date with the industry trends.

**Customer Support**:

- Handle order processing, returns, refunds, and exchanges as per company policies.
- Guide customers through order placement and payment processes.
- Maintain a high level of professionalism and empathy while dealing with customers.

**Operational Activities**:

- Assist in creating and executing promotional campaigns, including offers and seasonal sales.
- Coordinate with other teams to ensure accurate and appealing content.
- Identify inefficiencies in store operations and recommend solutions for improvement.
- Work towards enhancing customer satisfaction and overall store performance.

**REQUIREMENTS**:

- Language Skills: Fluency in both English and Hindi (written and spoken).
- Education: Bachelor's degree in Business Administration, E-commerce, or a related field preferred.
- Experience: Fresher or 6months to 1year experience preferred
- Proficiency in Microsoft Office (Excel, Word) and basic data analysis.
- Excellent communication skills and a customer-focused approach.
- Ability to multitask, prioritizes, and works independently.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- We are looking for immediate joiners only, so how soon can you join? Please answer in days.

**Experience**:

- MS EXCEL: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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