Customer Service Associate

3 days ago

Bengaluru Karnataka, India Leads 2 Business Solutions Pvt. Ltd. Full time

Customer Service Associate (CSA)

**Location**: Teleperformance Marathahalli, Bangalore

**Responsibilities**:

- Handle inbound and outbound customer inquiries effectively and efficiently.
- Address customer concerns and resolve issues promptly.
- Provide accurate and timely information to customers.
- Build strong customer relationships and ensure customer satisfaction.
- Document customer interactions accurately in the company's CRM system.
- Adhere to strict quality standards and comply with all relevant regulations.
- Work collaboratively with other team members to achieve team goals.

**Qualifications**:

- **Education**: Graduation mandatory
- **Experience**: Minimum 1 year of experience in sales or customer support (Freshers with Odia or Bengali proficiency will be considered)
- **Languages**:

- Fluency in English + Any 2 South Indian Languages (e.g., Tamil, Telugu, Kannada, Malayalam)
- **Shift Timings**: Rotational Shifts (1-way cab provided for night shifts)
- **Joining Date**: 16th January 2025

**Benefits**:
Competitive salary package
- Experienced - 26 CTC, 21 NTH
- Fresher - 21 CTC, 16.5 NTH

**Job Types**: Full-time, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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