Customer Support
3 days ago
**Key Responsibilities:1. Customer Interaction**
- Address and resolve customer complaints promptly and effectively.
- Provide accurate and complete information about products, services, and policies.
**2. Problem Resolution**
- Troubleshoot technical or service-related issues and provide solutions.
- Escalate complex problems to relevant departments and follow up to ensure resolution.
- Document and track customer interactions, issues, and resolutions in the CRM system.
**3. Customer Relationship Management**
- Build positive relationships with customers to foster loyalty and trust.
- Identify opportunities to upsell or cross-sell products and services.
- Proactively reach out to customers for feedback and offer assistance when needed.
**4. Documentation and Reporting**
- Maintain detailed records of customer interactions and transactions.
- Prepare regular reports on customer feedback, recurring issues, and suggestions for improvement.
- Update and maintain knowledge bases, FAQs, and other customer support resources.
**5. Process Adherence**
- Follow company protocols and procedures to handle customer interactions professionally.
- Stay updated on product updates, policy changes, and industry best practices.
- Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.
Pay: ₹30,000.00 - ₹40,000.00 per month
Application Question(s):
- Required Female Candiate
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
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