Customer Support Executive
1 week ago
Job Description:
**Key Responsibilities**:
Respond promptly to customer inquiries on WhatsApp, social media, and over the phone.
Handle inbound and outbound calls to assist customers with their queries and orders.
Provide accurate information about products, services, and policies across all communication channels.
Address customer complaints, feedback, and requests with empathy and professionalism.
Enter and update customer orders in the CRM or Excel sheet accurately and efficiently.
Collaborate with internal teams to resolve customer issues and ensure satisfaction.
Maintain a positive and professional tone in all interactions to enhance the brand's reputation.
Track and document customer interactions for record-keeping and performance analysis.
Identify and escalate recurring issues or suggest process improvements proactively.
**Requirements**:
Education: Graduate in any field.
Experience: 2-3 years of experience in customer support or a similar role.
Strong verbal and written communication skills in Gujarati, Hindi, and English.
Proficiency in handling social media platforms, messaging tools like WhatsApp, and telephonic communication.
Basic knowledge of CRM software or Excel for order management.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving mindset with a customer-first approach.
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
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