Associate, Operations

**About the Role**:
**Grade Level (for internal use)**: 07
Department overview
Securities Finance provides data required to manage securities lending programs, optimize trading performance and enhance investment decision making.
Securities finance offering enables benchmarking of securities lending programs, insight into market sentiment and trading transparency from a macro to individual stock level perspective.
By analyzing fund flow, stock loan availability, short interest, and stock lending volume, Securities Finance anticipates sector and security movements. Since its launch in 2002, Securities Finance has become the go-to source for Investment Managers, Securities Lending Practitioners and Sell Side Professionals, informing better decision making with the fastest, most reliable and comprehensive global short-side intelligence available.
Duties & accountabilities
Product Entitlement for Clients Trailing and have signed the contract for live subscription for securities finance data
Reading through the Client Contract and making sure they have all the necessary services delivered to them as per the contract
Creating and maintaining the MIS for product trails
Regular follow up with sales on the trial end/ extend dates, closing the trials and collecting the feedback for the trails to share with higher Management for decision making
Collaborating with different stack holders like the sales teams & TechOps team raise any client specific or technical issues
Ensure all customers receive first class service consistent with S&P expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, and answering customer inquiries.
Run the Client contract report on salesforce and check for the new clients for Securities finance data contribution
Liaising with client for data contribution with required data specifications
Testing the data on all the attributes on UAT and QA environment as per the data specification and the data impact
Data onboarding on Production environment.
Handling Client queries
Bring automation to the process wherever applicable.
Enhancing existing relationships with banks, prime brokers, and liaising for the data for mutual clients
Identify data quality improvement projects, and good design practices
Become highly skilled in understanding and maintaining Processes, including assisting peers and leadership with creating SOPs, implementing a quality control review of operational activities.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and li