Dedicated Account Representative-4

2 weeks ago

Gurgaon, India American Express Global Business Travel Full time

Roles & Responsibilities
- Tool administration
- Provide tool & site administration for online tools
- Provide tool support and administration (e.g. EA)
- Reporting administration
- Create and distribute reporting and scorecards including BUR.
- Manage client data and reporting hierarchy
- Ensure policy compliance thru reporting
- Program administration
- Contract administration and implementation (Air, Car, Hotel)
- Policy maintenance and insights
- Billing/settlement, reconciliation or soft dollar or unused ticket administration.
- Customer Experience
- Support client managers with ADHOC projects
- Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
- Project manage client request to completion

(e.g. vendor support, market share)
- Internal point of contact for other GBT teams

(PRDS, product)

Eligibility criteria’s & pre-requisites
- Thorough knowledge of the Business Travel Industry
- Knowledge of online booking tool functionalities
- Knowledge to support Expert Auditor and Flexible HR Feed a
- plus
- Knowledge of GDS (Sabre/Apollo) & correx functionality
- Extensive Customer Service Skills
- Highly organized and detail oriented
- Proficient in Excel, Word, PowerPoint and Microsoft Outlook
- Demonstrate strong analytical skills
- Ability to work in a team environment
- Ability to manage multiple priorities and good time
- management skills
- Ability to understand and effectively utilize technology via the
- web or GBT reporting tools
- Excellent oral and written communication skills
- Employee should be flexible to support clients in shifts

Location

India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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