Customer Service Representative

2 weeks ago


Santacruz West Mumbai Maharashtra, India raising superstars Full time

**Location**: Mumbai

**Working Days**: 6 days a week (Wednesday Off)

**Experience**: 1-2 Years

**Compensation**: Industry Standard

**About the Role**:
We’re on the lookout for a warm, people-first Customer Experience Agent who can wear

multiple hats with ease. From owning our Instagram presence to offering post-purchase

support, you’ll be the heart of our online conversations — the voice that cares, listens, and

delivers.

**What You’ll Own**:

- End-to-end Instagram & Facebook management along with YouTube - posting,

messaging, replying to comments, and keeping our presence alive & engaging.
- WhatsApp communication - timely, solution-focused, and always empathetic.
- Responding to customer queries and after-sales support across all digital

touchpoints.
- Proactive handling of reviews & ratings on:
○ App Store & Play Store,

○ Google Reviews

○ LinkedIn posts, messages, comments and beyond
- Being a true social media guardian for the brand - alert, responsive, and present.
- Collaborating with internal teams for content, feedback loops, and improvements in

user experience.

**What You Bring**:

- 1-2 years of experience in a social media and/or customer support role.
- Strong written communication with empathy and clarity.
- Familiarity with Instagram, WhatsApp Business, and app store ecosystems.
- Well-organized and able to multitask without losing the human touch.

If connecting with people online brings you joy and you believe customer love starts with

great communication — we’d love to hear from you

Pay: ₹10,573.22 - ₹33,517.90 per month

Schedule:

- Day shift
- US shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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