
Customer Service Representative
2 weeks ago
**Location**: Mumbai
**Working Days**: 6 days a week (Wednesday Off)
**Experience**: 1-2 Years
**Compensation**: Industry Standard
**About the Role**:
We’re on the lookout for a warm, people-first Customer Experience Agent who can wear
multiple hats with ease. From owning our Instagram presence to offering post-purchase
support, you’ll be the heart of our online conversations — the voice that cares, listens, and
delivers.
**What You’ll Own**:
- End-to-end Instagram & Facebook management along with YouTube - posting,
messaging, replying to comments, and keeping our presence alive & engaging.
- WhatsApp communication - timely, solution-focused, and always empathetic.
- Responding to customer queries and after-sales support across all digital
touchpoints.
- Proactive handling of reviews & ratings on:
○ App Store & Play Store,
○ Google Reviews
○ LinkedIn posts, messages, comments and beyond
- Being a true social media guardian for the brand - alert, responsive, and present.
- Collaborating with internal teams for content, feedback loops, and improvements in
user experience.
**What You Bring**:
- 1-2 years of experience in a social media and/or customer support role.
- Strong written communication with empathy and clarity.
- Familiarity with Instagram, WhatsApp Business, and app store ecosystems.
- Well-organized and able to multitask without losing the human touch.
If connecting with people online brings you joy and you believe customer love starts with
great communication — we’d love to hear from you
Pay: ₹10,573.22 - ₹33,517.90 per month
Schedule:
- Day shift
- US shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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