Customer Support Intern/executive

1 week ago

Ambli Ahmedabad Gujarat, India Bros Labs Full time

**What we're looking for**:
We are on the lookout for a proactive individual with a deep interest in the Customer Support field to join our team, who will be responsible for expanding our global customer base, managing international client relationships, and achieving sales targets. This role requires effective communication skills. If you're excited about the future of tech and eager to learn, grow, and contribute to a groundbreaking team, we would love to meet you.

**Responsibilities**:

- Provide exceptional customer support, technical assistance, and detailed product knowledge for our ecommerce platform.
- Proactively engage with customers to ensure a positive experience and foster long-term relationships.
- Address customer inquiries, complaints, and escalations promptly and professionally.
- Process orders, returns, and exchanges accurately through our CRM system.
- Collaborate with sales and technical teams to resolve complex issues and continuously improve customer experience.
- Maintain accurate records of customer interactions and support activities.

**Qualifications**:

- 6 months of experience in customer support, preferably in a technology related field.
- A strong willingness to learn and develop new skills.
- Strong communication skills and ability to convey technical information clearly.
- Proficient in CRM systems and ecommerce platforms.
- Ability to work independently, prioritize tasks, and meet deadlines effectively.
- Problem-solving skills, multitasking, and a customer centric mindset.

**Benefits**:

- PTO (Paid Time Off)
- Flexible Working Hours
- Personal and Professional Growth
- Performance Bonus
- Bring your dog to work

**About Us**:
Bros Labs focuses on the concept of connecting data between people, services, content, and devices in a decentralized manner as opposed to traditional web architecture which mainly connects content between users and servers. Blockchain technology is a game changer. At Bros Labs, we applied Blockchain technology to almost every segment, because of its ability to provide transparency and security across industries, including reducing transaction costs by eliminating middlemen such as banks and attorneys. We handle trust, personal data, and transactions.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ambli, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your previous/current CTC? (required)
- What is your expected CTC? (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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