Customer Support Associate

3 days ago

Ambattur Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

We are hiring

**Role: Customer Service Representative - Hindi**

**Openings for freshers **

**‌Languages preferred Hindi and English.**

**‌Qualification: Graduation mandatory.**

**‌Voice process for International banking sector.**

**‌Day rotational shift.**

**‌Salary: 21000 Take home ; 25000 CTC**

‌7 days accommodation will be provided.

‌Relocation bonus will be given after 2 Months of basic pay approximate 14,000 - 15,000 after 90 days from the date of joining.

‌Retention bonus of 750 rs for first 3 month will be provided, which you will get on 4 month salary, employees must have 90 - 95% attendance to get the retention bonus. From 4th month retention bonus will be increased from 750 - 1000 rs.

‌Work location: Ambattur, Chennai.

Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 7200585283

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