Front Office Executive

3 days ago

Remote, India TRINITY SUNRISE HEALTHCARE Full time

**Patient Interaction**:

- Greet and welcome patients and visitors in a courteous and professional manner.
- Provide information about the hospital's services, facilities, and policies.
- Direct patients to the appropriate departments or personnel.
- **Appointment Scheduling**:

- Schedule patient appointments and follow-up visits.
- Coordinate with medical staff to ensure efficient scheduling of appointments.
- Update and maintain the appointment calendar.
- **Communication Handling**:

- Answer and manage incoming phone calls.
- Transfer calls to the appropriate departments or personnel.
- Take and relay messages accurately.
- **Registration and Check-In**:

- Collect and verify patient information during the registration process.
- Ensure all necessary forms are completed accurately.
- Issue and explain patient identification cards.
- **Insurance Verification**:

- Verify patient insurance information.
- Assist patients with insurance-related queries.
- Coordinate with the billing department for insurance processing.
- **Administrative Support**:

- Perform general clerical duties, including photocopying, faxing, and filing.
- Maintain and update patient records.
- Assist with billing and payment processing when necessary.
- **Conflict Resolution**:

- Address and resolve patient concerns or complaints.
- Escalate issues to the appropriate department or supervisor when necessary.
- **Security and Compliance**:

- Monitor and ensure the security of the front desk area.
- Adhere to confidentiality and privacy regulations in handling patient information.

Schedule:

- Day shift
- Evening shift
- Night shift

**Experience**:

- Billing: 2 years (preferred)

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