Customer Support Executive

11 hours ago

Ahmedabad, India Appitsimple Infotek Pvt. Ltd Full time

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014. ApiItsimple is an **all-remote organization **with a team of **150+ **members. With over **300 **customers of SoftwareSuggest and **2000+** customers of CallHippo, AppItSimple has a dominant presence over the globe. Product: CallHippo. **CallHippo **was **launched in 2017**. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide **easy-to-adopt,** **cost-effective, scalable, and accessible phone systems** to businesses. **Customized pricing plans**, **24/7 available support**, and **innovative top-of-the-line features **make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future. Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem. **Experience - 0.6-2 years** **The Job Description for Customer Support Executive: -** 1)Work on chats and Tickets 2)Maintain a mean response time of less than 1 minute since it is live chat support 3)Chat Quality score should not be less than 4/5 4)Close maximum support tickets in a month 5)Resolve queries with utmost efficiency to facilitate customer retention. **Requirements**: 1)Experience in Tech Support 2)Experience with troubleshooting Pay: ₹9,640.06 - ₹32,794.49 per month Schedule: - Monday to Friday - Morning shift Supplemental pay types: - Performance bonus **Speak with the employer** +91-XXXXXXXXXX

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