Tpoc (Night Shift)
1 day ago
**Job Title**: TPOC - Night Shift (Work from Office)
**Company**: BrightChamps
**Job Type**: Full-time
**Location**: 1st floor, 36/6, Hustlehub, Somasundarapalya Main Rd, PWD Quarters, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
**Shift Timing**: 9:30 PM to 6:30 AM
**Salary**: ₹20,000 - ₹22,000 per month
**Work Mode**: Work from Office (WFO)
BrightChamps is looking for enthusiastic and dedicated professionals to join our growing team as **TPOC (Telephonic Point of Contact)** for the **night shift**. As a TPOC, you will play a vital role in connecting with potential customers, managing follow-ups, and ensuring a smooth communication process between the clients and our internal teams.
**Key Responsibilities**:
- Make outbound calls to parents and students to schedule demo sessions.
- Follow up with leads generated via marketing campaigns.
- Explain BrightChamps’ offerings in a clear and compelling manner.
- Maintain accurate records of communication and client information in the system.
- Coordinate with the sales and academic teams to ensure a seamless onboarding experience.
- Handle queries and provide timely resolutions.
- Achieve daily/weekly targets related to calling and conversions.
**Requirements**:
- Excellent communication skills in English and Hindi.
- Prior experience in telecalling, telesales, or customer service is preferred.
- Ability to work night shifts (9:30 PM to 6:30 AM).
- Strong interpersonal and negotiation skills.
- Ability to work independently and as part of a team.
- Basic computer knowledge and CRM experience is a plus.
**Perks & Benefits**:
- Competitive salary between ₹20,000 - ₹22,000 per month.
- Great learning and career growth opportunities.
- Friendly and professional work environment.
- Opportunity to work with a leading ed-tech company.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹22,000.00 per month
Schedule:
- Night shift
- US shift
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
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