Jr. Customer Service Associate

4 days ago

Pune District Maharashtra, India KOSA WELLBEING Full time

**About Us**

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

**Key Roles & Responsibilities**
- **Technical Coordination**: Addressing and resolving technical skincare inquiries by coordinating with internal teams.
- **Order Management**: Assist customers with order placements, modifications, and cancellations ensuring accuracy and timely processing. Support in creating draft orders.
- **Record Maintenance**: Maintaining customer records and ensuring personalized customer engagement.
- **Issue Resolution**:Logging and tracking customer service issues and errors, and following up until resolution.
- **Trend Reporting**: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

**Profile**
- **Experience**: Minimum 1 year in customer service, customer interaction, or any customer facing role.
- **Industry**: Beauty, Skincare, Wellness Retail, Hospitality, Ecommerce preferred.
- **Skills**: Excellent communication and interpersonal skills, especially in English.
- **Degree**: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.

**Remuneration.**

Starting Annual CTC: ₹3.30 - ₹4.40 lakhs (in hand, pre bonus), depending on experience.

Pay: ₹10,604.27 - ₹33,412.39 per month

**Benefits**:

- Paid sick time
- Paid time off

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?
- We must fill this position urgently. Can you start immediately?
- We are located at Mangaldas Road, opposite the Conrad Hotel in Pune. Are you comfortable commuting to this location?
- Do you have at least 1 year of experience in a customer service or customer-facing role?
- Have you worked in the beauty, skincare, wellness retail, hospitality, or eCommerce industries?
- How would you rate your English communication skills on a scale of 1 to 10?
- Are you familiar with Shopify and Whatsapp API?

Work Location: In person

  • Jr Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to...

  • Jr Customer Service Associate

    5 days ago

    Pune, Maharashtra, India NielsenIQ Full time

    **Company Description** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...

  • Jr Customer Service Associate

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Jr Customer Service Associate will be responsible for maintaining enhancing customer relationships ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms The job will focus on customer support through quality of deliverables use of CSO MSD for task triaging and resolving customer requests to drive...

  • Jr. Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    **Company Description** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...

  • Jr Customer Service Associate

    5 days ago

    Pune, India NielsenIQ Full time

    **Job Description**: **ABOUT THIS JOB** Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task...

  • Customer Service Associate

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Jr. Customer Service Associate

    5 days ago

    Pune District, Maharashtra, India KOSA WELLBEING Full time

    **About Us** We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi. As a Customer Service Associate, you will be pivotal in...

  • Jr. Customer Service Executive

    2 days ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Jr. Customer Service Executive - Cloud & Security Customer Service OperationsOperational role that works under direct supervision, responsible for day-to-day customer service operationsMaintain daily activities and routines.Ensure SLA are achieved & work proactively to maintain the same.ResponsibilitiesMaintain Escalation matrixTroubleshootingMonitoring

  • Customer Service Associate

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive...

  • Customer Service Associate

    2 days ago

    Pune, India JR Companies Full time

    **Primary Responsibilities**: - Managing customer service inquiries. - Follow up on the status of orders request with personnel of provider/client. - Place calls to medical facilities to verify location information for order. - Place calls to phlebotomist to provide missing information for order. - Effectively communicate with medical staff regarding order...