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Coordinator - Enquiries Desk
3 weeks ago
**About Us**
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.
CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner.
**Position Overview**
The Enquiries Desk Coordinator’s role is critical to the operations and delivery of immigration services to our clients. This role would suit someone whose core skills lie in attention to detail, co-ordination, following mandatory requirements accurately. Provides support to the global and local immigration teams by way of the distribution of Enquiries, reporting to the Functional Manager - Immigration Support.
**Duties and Responsibilities**
Responsibilities include (but are not limited to):
- first triage of enquiries.
- identifying authenticity of requests
- eliminating spam
- logging all enquiries into Immigo
- responding to unqualified enquiries (informing them of the consultation fee and to obtain authorization to proceed); and
- forwarding qualified leads to the appropriate NC office.
**DRIVE PROCESS IMPROVEMENT**:
- Identifies opportunities for improving processes.
- Adheres to organizational expectations; creates objectives that align with SLA’s and KPI’s
**ADHERE TO COMPANY POLICIES**:
- Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception.
- Maintains a culture of accountability through clear expectations and performance management.
**TEAMWORK**:
- Maintains a level of engagement and learning with team members resulting in enhanced performance.
- Coaches and develops new hires (if required). Mentors new hires to elevate their skills and expertise
**Education and Qualifications (E = Essential | D = Desirable)**
- Graduate level degree or equivalent (E)
- Results oriented and operates with a strong level of accountability
- Strong Excel skills & a proven love of and aptitude for technology (E)
- High standards and integrity coupled with excellent attention to detail and organisational skills (E)
- Proficiency/fluency of English language, spoken and written.
- Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
- Ability to be flexible with scheduling based on business needs.
- Excellent time management and planning skills required (E)
- Immigration case management/immigration support experience (1-2 years) (D)
- Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
- Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
- Ability to work independently, as a member of a team and under supervision(E)
- Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)
