Contact Centre Executive

2 weeks ago

Versova Mumbai Maharashtra, India The Ageless Clinic Full time

**Job Title: Customer Support Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term Exp: 0 to 4 year**

**Key Responsibilities**:
**1. Customer Interaction**:

- **Greet and welcome Customers as they call the contact centre.**:

- **Assist Customers with filling out necessary forms in system.**:

- **Provide information about available aesthetic treatments, pricing, and post-treatment care.**

**2. Appointment Scheduling**:

- **Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.**:

- **Handle appointment cancellations and rescheduling requests efficiently.**

**3. Customer Education**:

- **Educate Customers about the various aesthetic treatments offered by the clinic.**:

- **Explain the benefits and expectations associated with each treatment.**:

- **Provide information on pre and post-treatment instructions.**

**4. Administrative Support**:

- **Maintain accurate Customer records and contact information.**

**5. Compliance and Privacy**:

- **Safeguard Customer confidentiality and data security.**

**6. Problem Resolution**:

- **Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.**:

- **Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.**

**7. Product Knowledge**:

- **Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers**

**Qualifications**:

- **High school diploma or equivalent or any bachelorette degree**:

- **Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.**:

- **Strong communication skills, both verbal and written.**:

- **Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.**:

- **Proficiency in using computer software for appointment scheduling, record keeping, and data entry.**:

- **Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)**:

- **Basic Knowledge on CRM**

**Looking for immediate joiners**

**Job Type**: Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

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