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Customer Support Executive

2 weeks ago

HSR Layout Bengaluru Karnataka, India Homeal Full time

**Roles & Responsibilities**:

- Help customers with order placement, tracking, and cancellations.
- Coordinate with homechefs and delivery partners to resolve issues.
- Handle complaints politely and provide quick resolutions.
- Maintain customer records and update support logs.
- Ensure customer satisfaction and build positive relationships.

**Requirements**:

- Good communication skills in English and local language.
- Basic computer knowledge.
- Experience with inbound calls
- Problem-solving mindset and a customer-first attitude.
- Prior experience in customer support (preferably in food or delivery industry) is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person