Customer Service Executive Remote

5 days ago

Delhi Delhi, India TPEG International LLC Full time

**Job Title: Customer Service Executive**

**Location**: Remote
**Department**: Customer Service
**Reports To**: Customer Service Manager
**Employment Type**: Full-time

**Job Summary**:
The Customer Service Executive is responsible for delivering exceptional customer service by handling inquiries, resolving complaints, and providing support through various communication channels. This role is critical in ensuring customer satisfaction, retention, and upholding the brand's reputation.

**Key Responsibilities**:

- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Provide accurate, valid, and complete information using the right methods/tools.
- Follow up to ensure resolution and customer satisfaction.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Escalate unresolved issues to the appropriate internal departments or higher-level staff.
- Work closely with sales, operations, and technical teams to meet customer needs.
- Stay updated on company products, policies, and services.
- Identify and report trends in customer inquiries and feedback for continuous improvement.

**Qualifications and Skills**:

- High school diploma or equivalent ,Bachelor’s degree.
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills with attention to detail.
- A calm, empathetic, and customer-focused attitude.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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