Customer Service Representative

1 week ago

New Delhi GPO Delhi Delhi, India APC Tech Full time

FULL REMOTE OPPORTUNITY

**Job Overview**:
We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and write clearly in English and the ability to work in a fast-paced digital environment.

**Key Responsibilities**:

- Respond to customer inquiries promptly and accurately through chat platforms
- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
- Provide accurate information regarding ongoing promotions, benefits, and platform procedures
- Monitor, follow up, and ensure resolution of customer requests
- Use backend and frontend systems to assist customers
- Communicate system-related issues to the team lead quickly
- Collaborate internally with relevant departments such as finance or tech support
- Adhere to customer service policies and data protection standards
- Prioritize multiple chats and manage time effectively during high-volume periods
- Participate in ongoing training and development to improve service quality

**Requirements**:

- Able to communicate and write in English
- Able to work 12-hour shifts, 6 days a week (including weekends or holidays if scheduled)
- Experience in customer service or support roles preferred
- Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
- Ability to handle multiple chats simultaneously in a fast-paced environment
- Must have own laptop or desktop with a stable internet connection
- Self-disciplined, detail-oriented, and capable of working independently in a remotesetting

Pay: ₹11,477.95 - ₹37,273.21 per month

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