Customer Service Executive

3 days ago

Delhi, India Command Billing Full time

**Responsibilities**

1. Handle inbound and outbound calls and perform data entry on the given software. Make and receive calls for US-based customers.

2. Follow communication procedures, guidelines and policies.

3. Build sustainable relationships of trust through open and interactive communication.

4. Keep records of customer interactions, process customer accounts and file documents.

**Requirements**:
1. Strong phone contact handling skills and active listening.

2. Familiarity with CRM systems and practices.

3. Customer orientation and ability to adapt/respond to different types of characters.

4. Should be comfortable while talking to US customers.

5. Proven work experience, as a Data Entry Operator and CSR executive.

6. Experience with MS Office and data programs.

5. Excellent communication and presentation skills.

6. Ability to multi-task, prioritize and manage time effectively.

**Qualification Required**: Any graduate with good communication skills and relevant experience.

**Working Days**: 5 days in a week (Mon to Fri), Sat and Sun fixed off

**Job Location**: Permanent Remote (Work from home only)

**Compensation**: 17K - 22K monthly in hand

**Designation**: Customer Service Executive

**Note**:
1. You will work in US shifts (EST) i.e. between 5.30 PM /6.30 PM IST to 3 AM / 4 AM IST. Although if required the company reserves the right to change the shift timings.

2. The shift will be of 9.5 hours and 1 hour of break is allowed.

3. You will be taking calls on your PC / laptop via RingCentral/VOIP-based software.

4. You should have a very stable and high-speed broadband connection and the company is not liable to pay for the broadband cost.

5. You must have your own laptop which should be fast enough to run the required software.

**Company Introduction**

Command Billing provides complete revenue cycle management services and specializes in DME billing and customer services. We provide a quality, results-oriented commitment to clients and deliver the most comprehensive & personalized service possible while optimizing reimbursement. Our end-to-end DME billing solutions can meet all the client needs, from following up on pending claims, tracking receivable balances, or initiating collections.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹17,000.00 - ₹22,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift
- Night shift
- US shift

COVID-19 considerations:
Permanent Work from home.

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