Process Associate

3 days ago

Mumbai Maharashtra, India Datastraw Technologies Pvt Ltd Full time

**About the Role**

We’re looking for a **Process Associate** to join our team at Datastraw. You’ll work directly under the **Operations Manager** and get hands-on experience in managing processes end-to-end — from client-side coordination to employee-side execution. This is a role that blends **process ownership, reporting, client management, and teamwork**, making it a great step forward for anyone looking to grow in operations.

**Key Responsibilities**
- Manage and track client processes end-to-end, ensuring smooth delivery.
- Prepare and maintain process reports, dashboards, and client updates.
- Step in to handle customer support tasks whenever agents are unavailable.
- Coordinate with internal teams and clients to align on goals and outcomes.
- Ensure process quality, efficiency, and timely execution.
- Act as a link between clients and employees to keep workflows seamless.

**Requirements**:

- Minimum **2 years of professional work experience** (operations/customer support preferred).
- Prior **customer support experience** is essential.
- Strong communication skills and comfort in client-facing roles.
- Ability to adapt, step in, and take ownership when required.
- Team player with a proactive and detail-oriented approach.
- Willingness to work **6 days a week, 4 days in-office (Ghatkopar West, Mumbai).**

**Why Join Us?**
- Get **direct exposure** to both client management and internal operations.
- Work closely with the **Operations Manager** and leadership team.
- Learn and grow in a **fast-paced, startup environment** where your contribution matters.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Application Question(s):

- Are you comfortable working from the office in Ghatkopar West, Mumbai?
- Do you have a personal laptop and a stable home internet connection?
- Have you previously worked in customer support or operations? If yes, please share any details of your job role

(tell us what excites you about this role or our company) - Please write the answer in your own words and avoid the use of AI/ ChatGPT.

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