Process Associate

3 weeks ago

Mumbai, India Datastraw Technologies Pvt Ltd Full time

About the Role

We're looking for a Process Associate to join our team at Datastraw. You'll work directly under the Operations Manager and get hands-on experience in managing processes end-to-end — from client-side coordination to employee-side execution. This is a role that blends process ownership, reporting, client management, and teamwork, making it a great step forward for anyone looking to grow in operations.

Key Responsibilities

  • Manage and track client processes end-to-end, ensuring smooth delivery.
  • Prepare and maintain process reports, dashboards, and client updates.
  • Step in to handle customer support tasks whenever agents are unavailable.
  • Coordinate with internal teams and clients to align on goals and outcomes.
  • Ensure process quality, efficiency, and timely execution.
  • Act as a link between clients and employees to keep workflows seamless.

Requirements

  • Minimum 2 years of professional work experience (operations/customer support preferred).
  • Prior customer support experience is essential.
  • Strong communication skills and comfort in client-facing roles.
  • Ability to adapt, step in, and take ownership when required.
  • Team player with a proactive and detail-oriented approach.
  • Willingness to work 6 days a week, 4 days in-office (Ghatkopar West, Mumbai).

Why Join Us?

  • Get direct exposure to both client management and internal operations.
  • Work closely with the Operations Manager and leadership team.
  • Learn and grow in a fast-paced, startup environment where your contribution matters.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Paid time off

Application Question(s):

  • Are you comfortable working from the office in Ghatkopar West, Mumbai?
  • Do you have a personal laptop and a stable home internet connection?
  • Have you previously worked in customer support or operations? If yes, please share any details of your job role
  • Why are you interested in applying for the Process Associate role at Datastraw?

(tell us what excites you about this role or our company) - Please write the answer in your own words and avoid the use of AI/ ChatGPT.

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