Customer Support Executive

5 days ago

Vesu Surat Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

**Job Summary**:
**Key Responsibilities**:

- Ensure timely and professional resolution of customer issues while maintaining high service standards.
- Make **outbound calls** to follow up on complaints, gather feedback, and drive customer retention.
- Maintain accurate records of customer interactions and actions taken in CRM systems.
- Coordinate with internal teams such as logistics, sales, and operations to resolve escalated issues.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Educate customers about Alpino’s products, offers, and health benefits when relevant.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Achieve individual and team targets related to customer satisfaction and retention metrics.

**Requirements**:

- **Education**: Graduate in any discipline (preferably in Business, Communications, or related field).
- **Experience**: 0-3 years in customer support or a similar role (FMCG or e-commerce experience preferred).
- Excellent communication skills in **English and Hindi** (knowledge of additional regional languages is a plus).
- Strong problem-solving, listening, and interpersonal skills.
- Proficiency in using CRM tools, MS Office, and communication platforms like WhatsApp Business or Freshdesk.
- Ability to multitask and handle pressure in a fast-paced environment.
- Customer-oriented mindset with a focus on empathy and retention.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Vesu, Surat, Gujarat (preferred)

Work Location: In person

  • Customer Support Executive

    3 days ago

    Vesu, Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Job Summary:As a Customer Support Executive, you will be the primary point of contact for our customers across multiple communication channels, including calls, WhatsApp, emails, social media, and the company website. You will handle customer queries, resolve complaints, and ensure a smooth post-purchase experience. The role also involves making outbound...

  • Customer Relations Executive

    24 hours ago

    Vesu, Surat, Gujarat, India Risen Full time ₹ 3,12,000 per year

    Job Title: Customer Relationship ExecutiveLocation: Vesu, SuratTimings: 11:00 AM – 7:00 PMJob SummaryWe are seeking a proactive Customer Relationship Executive (OEM) to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise in Excel...

  • Customer Support Executive

    4 days ago

    Surat, Gujarat, India Monoverse Full time

    Description We are looking for fresher customer support executive As a Customer Support Executive for Jewelry on Etsy you will be responsible for providing excellent customer service and support to our buyers You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

  • Customer Support Executive

    3 days ago

    Surat, Gujarat, India DK Infoway Full time

    **Job description**: We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service. **Key Responsibilities**: - Provide expert guidance on diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and...

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

  • Customer Relations Executive

    2 weeks ago

    Vesu, Surat, Gujarat, India Risen Full time

    **Job Title: Customer Relationship Executive - OEM** **Location**: PL.NO.11/A, Girdhar Industrial Estate-2, Opp. Jalaram Industrial Society, Nr. Navjeevan Circle, Udhna Magdalla Road, Surat, Gujarat - 395017 **Timings**: 10:00 AM - 7:00 PM **Job Summary** **Key Responsibilities** - Act as the primary point of contact for OEM clients, ensuring clear and...

  • Customer Relations Executive

    2 weeks ago

    Vesu, Surat, Gujarat, India Risen Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship Executive – OEMLocation: PL.NO.11/A, Girdhar Industrial Estate-2, Opp. Jalaram Industrial Society, Nr. Navjeevan Circle, Udhna Magdalla Road, Surat, Gujarat – 395017Timings: 10:00 AM – 7:00 PMAbout UsShiv Shakti Laminates Pvt. Ltd. is a trusted manufacturer in the laminates and decorative surfaces industry. We cater to...

  • Customer Support Executive

    3 days ago

    Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time

    **Key Responsibilities**: **Customer Assistance**: Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively. **Issue Resolution**: Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient...

  • Technical Support Executive

    2 weeks ago

    Vesu, Surat, Gujarat, India Com Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Key Responsibilities1. Customer Support (Tickets & WhatsApp)Respond to customer tickets and WhatsApp queries promptly and professionally.Categorize and prioritize support requests based on urgency.Escalate complex issues to the technical team when necessary.Follow up with customers to ensure satisfaction.2. Customer TrainingConduct training sessions via Zoom...