Cloud Administrator

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours.

Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

With a focus on customer-centric thinking, we're not just another vendor - we're a transformative force in the industry. By joining one of our Customer Excellence teams, you will have the chance to work with our portfolio of over 10,000 customers, including many Fortune 500 companies.

**Responsibilities**:
**Jira & Jira Service Desk Administration**:

- Configure, manage, and maintain **Jira Software** and **Jira Service Management (JSM)** environments.
- Create and customize **workflows, issue types, fields, screens, dashboards, filters, and automation rules**.
- Manage **user access, roles, permissions, and security settings** within Jira.
- Implement and maintain **SLAs, queues, automation, and request types** in Jira Service Management.
- Integrate Jira with **third-party tools** such as Confluence, Bitbucket, Slack, and other ITSM tools.
- Provide **user training and documentation** on best practices and usage.

**Confluence Administration**:

- Manage **spaces, permissions, templates, and macros** to enhance team collaboration.
- Maintain and optimize **Confluence pages and knowledge bases**.
- Configure plugins and integrations to extend Confluence’s functionality.
- Ensure **data security, backups, and compliance** within Confluence.

**Microsoft Intune Administration**:

- Deploy and manage **Microsoft Intune** for endpoint and mobile device management (MDM).
- Configure and enforce **compliance policies, security baselines, and device restrictions**.
- Implement **zero-trust security models, conditional access policies, and multi-factor authentication (MFA)**.
- Manage **Windows Autopilot** and device provisioning for new employees.

**General IT Support**:

- Provide end-user support for various IT systems and tools.
- Perform regular system backups, updates, and maintenance to ensure platform stability and security.
- Collaborate with cross-functional teams to implement new tools and processes as needed.

**Documentation and Reporting**:

- Create and maintain documentation for JIRA, Confluence, and Intune configurations, processes, and best practices.
- Generate regular reports on system performance, usage metrics, and incidents for management review.

**Security and Compliance**:

- Ensure that all systems adhere to internal security protocols and industry compliance standards.
- Perform regular security audits and work with IT security teams to address vulnerabilities and risks.

**Requirements**:

- **Required Experience**:
- Proven experience administering JIRA Cloud, JIRA Service Management Cloud, Confluence Cloud, and Microsoft Intune in an enterprise environment.
- Strong understanding of IT administration, including system configuration, troubleshooting, and user support.
- Familiarity with security protocols and best practices related to device and system management, including MDM (Mobile Device Management).
- **Technical Skills**:
- Proficient in JIRA Cloud (Admin, Configuration, Automation, and Workflows).
- Proficient in JIRA Service Management Cloud (SLAs, Queues, Automation, etc.).
- Proficient in Confluence Cloud (Spaces, Permissions, Templates, etc.).
- Experience with Microsoft Intune for device management, policy enforcement, and security management.
- Strong knowledge of cloud-based systems, APIs, and integrations.
- Experience with PowerShell scripting and automation is a plus.
- **Preferred Skills**:
- Atlassian Certification (e.g., JIRA Administrator, Confluence Administrator).
- Microsoft Intune Certification or similar MDM-related certifications.
- Familiarity with ITIL processes and frameworks.
- **Soft Skills**:
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to manage multiple projects and prioritize tasks effectively.

**Here Are Some of Our Local Benefits**:

- 18 Days of Paid Time Off
- Annually Medical, Accidental, and Life Insurance
- Weekly Wellness Sessions
- Monthly Healthcare Allowance

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**Join ABBYY, and you will**:
**Love how you work**
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.

**Love whom you work with**
- We are a global team of 600+ colleagues, spread acros