Problem Coordinator

5 days ago

Pune Maharashtra, India Wipro Limited Full time

Pune, India
- Tech Hiring
- 3070644

**Do**
- RESPONSIBILITIES_
- _Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts_
- _Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities_
- _Ensures that the individual activities of the process are carried out with regards to agreed service quality levels_
- _Ensures Problem Analysts are adhering to the Problem Management Process_
- _Provides status updates on problems and known errors_
- _Provides guidance, direction and coaching on Problem Management activities_
- _Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process_
- _Functions as point of escalation for Problem Management Analysts _
- _Conducts Problem Reviews_
- _Responsible for liaising with and providing reports to other Service Management functions_
- _Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions_
- _Coordinates with Incident Management, Change Management, and Configuration_
- _Management to ensure correct and consistent data is provided to the Problem Management process_
- _Coordinates Problem Analysts’ time for problem resolution and proactive analysis_
- KEY SKILLS AND COMPETENCIES_
- _8-10 years of ITSM exp, atleast 3-4 years in problem mgmt._
- _Strong communication and presentation skills_
- _Technical knowledge_
- _Good understanding of statistical and analytical principles and processes_
- _ITIL V4 / 2011 Foundation or Intermediate certification_
- _Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors_

Business MSI Multi Sourcing Integration

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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