Problem Manager

4 days ago

Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Do

RESPONSIBILITIES

Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts

Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities

Ensures that the individual activities of the process are carried out with regards to agreed service quality levels

Ensures Problem Analysts are adhering to the Problem Management Process

Provides status updates on problems and known errors

Provides guidance, direction and coaching on Problem Management activities

Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process

Functions as point of escalation for Problem Management Analysts

Conducts Problem Reviews

Responsible for liaising with and providing reports to other Service Management functions

Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions

Coordinates with Incident Management, Change Management, and Configuration

Management to ensure correct and consistent data is provided to the Problem Management process

Coordinates Problem Analysts time for problem resolution and proactive analysis

Tracks status of Requests For Change (RFCs) initiated by Problem Management

Estimates cost of solutions

KEY SKILLS AND COMPETENCIES

Strong communication and presentation skills

Technical knowledge

Good understanding of statistical and analytical principles and processes

10-12 years of ITSM experience in Change and other processes

ITIL V3 / 2011 Foundation or Intermediate certification

Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

Mandatory Skills: Security Incident Response .Experience: 8-10 Years .

  • Problem Manager

    7 days ago

    Pune, Maharashtra, India CrowdStrike Full time US$ 1,50,000 - US$ 2,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Problem Manager

    17 hours ago

    Pune, Maharashtra, India CrowdStrike Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Problem Manager

    18 hours ago

    Pune, Maharashtra, India CrowdStrike Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Problem Manager, AVP

    7 days ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionYou will be joining DBs Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures...

  • Problem Manager, AVP

    1 week ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job DescriptionProblem Manager, AVPPosition OverviewJob Title: Problem ManagerCorporate Title: AVPLocation: Pune, IndiaRole DescriptionYou will be joining DB's Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error...

  • Business Analyst, Problem Management

    1 week ago

    Pune, Maharashtra, India beBeeProblem Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Business Analyst, Problem ManagementRole Overview:You will join our team in APAC to drive stability of the Production Environment. Your goal is to minimize adverse impact of incidents and problems caused by error in IT infrastructure.Key Responsibilities:Manage full lifecycle of problem management process, leading root cause analysis activities to...

  • Problems Solver

    3 days ago

    Pune, Maharashtra, India beBeeCustomerCentric Full time ₹ 18,00,000 - ₹ 24,00,000

    We are a managed marketplace that provides construction services and solves complex business problems globally.We create an ecosystem of trust for our stakeholders by leveraging technology and processes.Our goal is to disrupt the highly unorganized and tech-deficit construction industry using innovation and expertise.Key Responsibilities:Effectively resolve...

  • Senior Technical Problem Management Analyst

    2 weeks ago

    Pune, Maharashtra, India Mindpool Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Mindpool is hiring for Sr Technical Problem Management Analyst in PuneMandate skill set:Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.Understanding of ITIL.5-6 years of experience in IT,...

  • Problem Governance Analyst

    2 days ago

    Pune, Maharashtra, India Barclays Full time US$ 90,000 - US$ 1,20,000 per year

    Date live:08/19/2025Business Area:Group Technology Service ManagementArea of Expertise:TechnologyContract:PermanentReference Code:JR Join us as a Problem Governance Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital...

  • Proactive Problem Solver

    5 days ago

    Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000

    Customer Support Associate Are you passionate about delivering exceptional customer service? Do you have a knack for troubleshooting and problem-solving? We are seeking a highly skilled Customer Support Associate to join our team. Job Description: We are looking for an experienced professional who can provide expert support and troubleshooting for customers'...