
Senior Problem Solving Professional
15 hours ago
Are you looking for a challenging and rewarding career in technical problem management? Mindpool Technologies has an exciting opportunity for a Sr Technical Problem Management Analyst to join our team.
Mindpool is seeking a highly skilled and experienced professional with a strong background in IT, preferably in Support/Problem Management roles. The ideal candidate will have a deep understanding of ITIL principles and be able to apply them effectively to drive problem-solving.
The successful candidate will lead calls with multiple teams engaged, utilizing strong communication skills and good probing skills. They will also perform root cause analysis on Major Incidents, leveraging their understanding of Incident and Problem Management processes.
We are looking for someone with 5-6 years of experience in IT, who possesses excellent analytical and problem-solving skills. Familiarity with Azure fundamentals and Sunrise Clinical Manager (SCM) is a plus.
About the Role- Lead calls with multiple teams engaged, utilizing strong communication skills and good probing skills.
- Perform root cause analysis on Major Incidents, leveraging understanding of Incident and Problem Management processes.
- Apply knowledge of ITIL principles to drive effective problem-solving.
- Possess 5-6 years of experience in IT, preferably in Support/Problem Management roles.
- Familiarity with Azure fundamentals and Sunrise Clinical Manager (SCM) is a plus.
We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and talented individual who is passionate about technical problem management, we would love to hear from you.
Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.
BenefitsWe offer a range of benefits to support your health, wellbeing, and career development, including:
- A competitive salary and benefits package.
- Opportunities for growth and development.
- A supportive and collaborative work environment.
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