Problem Coordinator

2 weeks ago

Pune, India Wipro Limited Full time

Overview:
**Do**
- RESPONSIBILITIES_
- _ Ensures Problems are properly identified (both proactive andreactive), classified and logged by Problem Analysts_
- _ Ensures IT managers or Team Leads are properly identifying andcommitting resources to perform all Problem Management activities_
- _ Ensures that the individual activities of the process arecarried out with regards to agreed service quality levels_
- _ Ensures Problem Analysts are adhering to the Problem ManagementProcess_
- _ Provides status updates on problems and known errors_
- _ Provides guidance, direction and coaching on Problem Managementactivities_
- _ Contributes to Continuous Process Improvement activities byidentifying training opportunities for Problem Management team,improvement opportunities for the tools and improvement opportunitiesfor the process_
- _ Functions as point of escalation for Problem Management Analysts_
- _ Conducts Problem Reviews_
- _ Responsible for liaising with and providing reports to otherService Management functions_
- _ Works with Service Desk, Incident Management, etc. and ProblemAnalyst(s) to determine whether to perform Root Cause Analysis or toimplement identified solutions_
- _ Coordinates with Incident Management, Change Management, andConfiguration_
- _ Management to ensure correct and consistent data is provided tothe Problem Management process_
- _ Coordinates Problem Analysts’ time for problem resolutionand proactive analysis_
- KEY SKILLS AND COMPETENCIES_
- _ 8-10 years of ITSM exp, atleast 3-4 years in problem mgmt._
- _ Strong communication and presentation skills_
- _ Technical knowledge_
- _ Good understanding of statistical and analytical principles andprocesses_
- _ ITIL V4 / 2011 Foundation or Intermediate certification_
- _ Capable to collaborate with Multiple Technical towers, face theCustomer, coordinate with the Vendors_

  • Problem Coordinator

    5 days ago

    Pune, Maharashtra, India Wipro Limited Full time

    Overview: **Do** - RESPONSIBILITIES_ - _Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts_ - _Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities_ - _Ensures that the individual activities of the process are carried out...

  • Problem Coordinator

    5 days ago

    Pune, Maharashtra, India Wipro Limited Full time

    Pune, India - Tech Hiring - 3070644 **Do** - RESPONSIBILITIES_ - _Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts_ - _Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities_ - _Ensures that the individual activities of...

  • Problem Manager

    2 weeks ago

    Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DoRESPONSIBILITIESEnsures Problems are properly identified (both proactive and reactive), classified and logged by Problem AnalystsEnsures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activitiesEnsures that the individual activities of the process are carried out with regards to agreed service...

  • Problem Manager

    5 days ago

    Pune, Maharashtra, India Exela Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title & SummaryAs a Problem Manager at XBP Global, you will be responsible for identifying, analyzing, and resolving the root causes of recurring incidents to prevent future service disruptions. You will lead problem investigation activities, coordinate with technical teams to implement permanent fixes, and drive proactive problem identification...

  • Problem Manager

    1 week ago

    Pune, Maharashtra, India CrowdStrike Full time

    As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations Since 2011 our mission hasn t changed we re here to stop breaches and we ve redefined modern security with the world s most advanced AI-native platform Our customers span all industries and they count on CrowdStrike to keep their...

  • Problem Governance Analyst

    4 weeks ago

    Pune, India Barclays Full time

    Job Description Join us as a Problem Governance Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.As a part of the team, you will deliver technology stack, using strong...

  • IT Coordinator

    6 days ago

    Pune, India Maven Tech Services Full time

    **IT Coordinator Responsibilities**: - Coordination between IT users and Service providers (Internal / External) - Managing and maintaining a company's technological equipment, such as computers, tablets, and smartphones. - Installing, upgrading, and managing software and hardware on company devices. - Managing all software licensing. - Keeping an inventory...

  • IT Coordinator

    2 weeks ago

    Pune, India Maven Tech Services Full time

    **IT Coordinator Responsibilities**: - Coordination between IT users and Service providers (Internal / External) - Managing and maintaining a company's technological equipment, such as computers, tablets, and smartphones. - Installing, upgrading, and managing software and hardware on company devices. - Managing all software licensing. - Keeping an inventory...

  • Coordinator/Sr. Coordinator

    1 week ago

    Pune, Maharashtra, India Symbiosis International University Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Symbiosis International University (SIU)Symbiosis International (Deemed University), Pune, is a globally recognized institution committed to academic excellence, innovation, and holistic student development. The Academics Department plays a pivotal role in ensuring smooth execution of academic processes and maintaining quality standards across all...

  • Sales Coordinator

    2 weeks ago

    Pune, India Superior Hydrolique Pvt. Ltd. Full time

    The Sales Coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction. To be a successful Sales Coordinator, you should have excellent organizational, administrative, and problem-solving skills. You should also...