Customer Support Executive

3 days ago

Porur Chennai Tamil Nadu, India R & D Instrument services Full time

**FEMALE CANDIDATE ONLY**

**About Us**:
R&D Instrument Services Company is a leading provider of innovative solutions in the field of process instrumentation. We specialize in manufacturing and exporting a wide range of Calibration instruments used in laboratories across various industries. Our commitment to excellence and customer satisfaction drives our continuous growth and success in the market.

**Job Overview**:
**Key Responsibilities**:
**Customer Interaction**:

- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

**Problem Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

**Documentation and Reporting**:

- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
- Provide feedback on the efficiency of the customer service process.

**Product/Service Knowledge**:

- Stay updated with product knowledge and new product/service offerings.
- Provide customers with information about new features and services.

**Team Collaboration**:

- Work closely with team members to meet and exceed customer service goals.
- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

**Qualifications**:
**Education**:

- Bachelor’s degree preferred.

**Experience**:

- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.

**Skills**:

- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.

**Personal Attributes**:

- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.
- Problem-solving skills and the ability to think on your feet.

**Benefits**:

- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities.

**Compensation**:
Required Experience: 1 - 3 yrs

Compensation: 2-3.5 LPA

Working hours: Day shift (9 AM - 6.15 PM) Sat(9 AM - 1.30 PM)

Location: Porur, Alapakkam, Chennai

Pay: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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