Customer Support Executive

1 week ago

Porur Chennai Tamil Nadu, India R & D Instrument services Full time

**FEMALE CANDIDATE ONLY**

**About Us**:
R&D Instrument Services Company is a leading provider of innovative solutions in the field of process instrumentation. We specialize in manufacturing and exporting a wide range of Calibration instruments used in laboratories across various industries. Our commitment to excellence and customer satisfaction drives our continuous growth and success in the market.

**Job Overview**:
**Key Responsibilities**:
**Customer Interaction**:

- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

**Problem Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

**Documentation and Reporting**:

- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
- Provide feedback on the efficiency of the customer service process.

**Product/Service Knowledge**:

- Stay updated with product knowledge and new product/service offerings.
- Provide customers with information about new features and services.

**Team Collaboration**:

- Work closely with team members to meet and exceed customer service goals.
- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

**Qualifications**:
**Education**:

- Bachelor’s degree preferred.

**Experience**:

- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.

**Skills**:

- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.

**Personal Attributes**:

- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.
- Problem-solving skills and the ability to think on your feet.

**Benefits**:

- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities.

**Compensation**:
Required Experience: 1 - 3 yrs

Compensation: 2-3.5 LPA

Working hours: Day shift (9 AM - 6.15 PM) Sat(9 AM - 1.30 PM)

Location: Porur, Alapakkam, Chennai

Pay: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Porur, Chennai, Tamil Nadu, India retail pos private limited a divn of unipro tech solutions Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Key Responsibilities:· Oversee the day-to-day operations of the Technical Support Team· Be the point of contact when it comes to technical escalations· Record and track team SLAs and workflows· Assigning ARC collection Responsibilities· Provide support where needed for both internal and external customers.· Clearly communicate escalated issues to L3...

  • Customer support executive

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer Support Executive

    15 hours ago

    Porur, Chennai, Tamil Nadu, India Unipro Tech Solutions pvt Ltd Full time

    **Key Responsibilities**: - Oversee the day-to-day operations of the Technical Support Team - Be the point of contact when it comes to technical escalations - Record and track team SLAs and workflows - Assigning ARC collection Responsibilities - Provide support where needed for both internal and external customers. - Clearly communicate escalated issues to...

  • Customer support

    3 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    *Job Title:* Voice Process Executive *Company:* ICCS (for Netmeds) *Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor *Job Description:* We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Auction Ghar Full time

    **We are hiring Customer support Executive(Handling international clients )** **Location: Chetpet** **salary :30k-35k** **Responsibilities** - Responding to customer inquiries and resolving problems in a professional and timely manner - Assisting customers with product information, ordering, billing, and account inquiries - Providing technical support for...

  • Customer Executive

    15 hours ago

    Porur, Chennai, Tamil Nadu, India Decibels & Pixels Solutions Pvt Ltd Full time

    We are looking for customer support executives for coordination and support Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Ability to commute/relocate: - Porur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred) Work...