Customer Service Representative

5 days ago


Twentyfour Parganas District West Bengal, India FDCS INNOVATIONS (OPC) PRIVATE LIMITED Full time

**Customer Service Representative Duties And Responsibilities**
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have any experience in Customer service?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 9330651848



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