Customer Service Assistant
1 week ago
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
**Job Types**: Full-time, Fresher
**Salary**: ₹12,567.00 - ₹16,789.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Shift allowance
Application Question(s):
- Do you have any experience?
**Education**:
- Higher Secondary(12th Pass) (preferred)
Ability to Relocate:
- North Twenty Four Parganas, West Bengal: Relocate before starting work (preferred)
**Speak with the employer**
+91 9330676215
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