Customer Service Assistant

1 week ago


Twentyfour Parganas District West Bengal, India Comienzo institute of professional studies (opc) Private limited Full time

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Job Types**: Full-time, Fresher

**Salary**: ₹12,567.00 - ₹16,789.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Application Question(s):

- Do you have any experience?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Ability to Relocate:

- North Twenty Four Parganas, West Bengal: Relocate before starting work (preferred)

**Speak with the employer**
+91 9330676215


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