Customer Success Executive

2 weeks ago

Mumbai, India Zell Education Full time

**Primary responsibilities**:

- Training and on-boarding of students post sales
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

**Eligibility**:

- Minimum 1 year of experience in customer success role. Experience in a hypergrowth EdTech organization would be preferred.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Data driven approach towards resolving student queries and ensuring their success
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8976791489

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